At ZAINTO by Zainten, 

We take utmost care to give you a good shopping experience. 

All our products are handcrafted with love by our artisans, to ensure our customers get the best style and utility.

We also ensure we provide pictures of the products across multiple angles and often with some common objects kept inside it to give you the best idea of the size and dimensions of the product

We also give you a magnified view of the fabric and vegan leather to ensure you get a good feel of the final product

Post your purchase, each product undergoes a thorough Quality Check, before it is dispatched via our courier partners

All this is done to empower you to make the most educated decision before making your purchase. Once a product is unpacked, we cannot sell it again to another customer in many cases and hence we only support limited returns or cancellation requests.

However, if you still have any concerns or questions regarding the product you have received, kindly send images of the unused product from all sides to us at support@zainto.com and Whatsapp +918591699671 within 2 days from the date of receiving the package. Our team will inspect the case and get back to you with the next steps. Please ensure the product is in good condition with intact packaging. 

we leave no stone unturned to avail you the best products and services. However, at times circumstances may come that you wish to cancel or have a refund on your order. To ensure you attain the utmost satisfaction from our services, we would like to share with you our cancellation and refund policy, considering some frequently raised questions. Let’s start:

What I can return and when?

(a) You received a faulty or defective product (like damaged or broken.)
(b) You received a product that is different from what you ordered
(c) You received a product that looks different from how it is actually appeared
(d) If the product delivered by us does not appear to be the exact size you have ordered (size issues)

NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.

What products can NOT be returned?

(a) Items that have been used, worn, washed or soiled;

(b) Consumable products, once the seal has been broken, cannot be returned unless we give compensation ( Imported Products.)

(c) products which is ordered in sale or discounts

Cancellation policy

(a) Once your order has been dispatched from our warehouse, it cannot be canceled.

(b) 2% fee will apply for cancellations made prior to dispatch. The cancellation process may take 1-2 business days, and you will receive an email notification once your request is processed.


Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.